06. Complaints, claims and denounces of users of civil aviation

Can I process through CIAIAC a complaint, claim or denounce regarding a commercial air transport flight?

No, you cannot. The Spanish Aviation Safety Agency (AESA) has the responsibilities for handling complaints, claims and denounces of users of commercial air transport. You can contact AESA, to this end, through the following email: sau.aesa@seguridadaerea.es

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